Frequently Asked Questions

General Questions

Q:  Can you send me information about Hawaii?
A:  Hawaii.com does not mail brochures, booklets, maps, postcards or pamphlets. You can find all the information you need about Hawaii and Hawaii travel on our Web site, www.Hawaii.com. We offer for sale printed material such as the very popular Hawaii visitor’s publication, 101 Things To Do Magazine. Click here to read more and order 101 Things To Do.
Q:  Please send me information and pricing on a 5-night package to Hawaii.
A:  To see dozens of the best Hawaii vacation packages available at this time, visit our Vacation Packages section and book online for the best savings. Or let us help you plan your dream vacation! Request a quote here. Don’t know which Island to visit? Use our “Paradise Tool” to help you decide.
Q:  What time zone is Hawaii in?
A:  Hawaii Standard Time (GMT-10). We do not observe U.S. daylight savings time. The current time in Hawaii is always displayed at the bottom of all of our pages.
Q:  What’s the weather like in Hawaii? Is there a “monsoon” season?
A:  The saying goes that Hawaii has year-round warm weather and that is true for the most part. The temperature tends to stay warm for most of the year. However, it does rain occasionally throughout the year. November to March is typically Hawaii’s wettest months. Visit the weather page to learn more.
Q:  When are the humpback whales in Hawaii?
A:  Humpback Whales migrate to Hawaii in mid-November and remain in the islands through mid-March.

Visiting Hawaii

Q:  Do I need a passport to come to Hawaii?
A:  If you are traveling from outside the United States (and are not a U.S. citizen), yes. Hawaii is the United States’ 50th state, so if you are a U.S. citizen, no passport is required. If you plan to take a Hawaii cruise, there may be separate requirements.
Q:  Where is Pearl Harbor — and how can I visit the site of the Dec. 7, 1941 attack by the Japanese Imperial Navy on the U.S. Navy at Pearl Harbor?
A:  Pearl Harbor is on the island of Oahu, just west of Daniel K. Inouye International Airport. Located at Pearl Harbor are the USS Arizona Memorial and Battleship Missouri (among other significant historical attractions).
Q:  Can I bring fresh fruits or vegetables with me to the Islands?

A:  Perhaps. All visitors coming into Hawaii are required to complete a form declaring any fresh produce or other live organisms in their possession. If agriculture inspectors determine that your items cannot be brought into the state, they will confiscate it at the airport.

Some plants require a permit before they can be brought into Hawaii. Visit the State of Hawaii Plant Quarantine Branch website for a complete list, or you can reach them by phone at (808) 832-0566.

Q:  Can I take Hawaii-grown food home with me, such as pineapples?
A:  Certain fruits, vegetables and flowers are allowed for export, but they must be agriculturally approved. You can find boxed pineapple and other goods in retail shops throughout Hawaii. You CANNOT pick fruit or flowers in Hawaii and take them home. All luggage is scanned for outgoing agricultural products.
Q:  Can I bring pets to Hawaii?

A:  Yes. However, Hawaii is rabies-free and requires that all cats, dogs and other carnivores entering the state go through a rabies screening process. A state law exempts service dogs for the disabled.

For more information about the import status of other animals, please visit the State of Hawaii Plant Quarantine Branch website or contact them at (808) 832-0566.

Q:  Do people arriving in Hawaii still get greeted with a lei?
A:  Yes! Traditional, Island-style lei greetings at the Daniel K. Inouye International Airport can be arranged for yourself or for someone you know who is traveling to Hawaii.
Q:  Are there any all-inclusive resorts in Hawaii?
A:  No. Some resorts may include activities and some dining in a room/amenities package, but Hawaii hotels do not offer all-inclusive packages like those you’d see in Mexico or the Caribbean. Looking for all-inclusive vacation packages? Visit our Vacation Packages section and book online for the best savings!
Q:  I took a small lava rock from the Big Island as a souvenir, but I hear it’s bad luck to do so. Can I return it?
A:  Yes, you can. Hawaiian legend has it that Pele, the goddess of fire, becomes angry when rock or sand is taken from the Big Island, her ‘aina (land) — and sends bad luck to the person who took it. You can return rocks and sand to:

Hawaii Volcanoes National Park
P.O. Box 52
Hawaii National Park, HI 96718-0052

Hawaii.com

Q:  What happened to my membership and the weekly Find the Pineapple game?
A:  We paused our rewards program, effective February 1, 2021. The vendor we were using for this service has shut down operations. We have saved your points totals and are currently working on alternative solutions. Click here for more information.
Q:  I am subscribed to Hawaii.com e-newsletters but I am not receiving them or they don’t show up correctly.
A:  If you do not see them in your email inbox, they could have been sent to the spam folder. Also make sure you add newsletter@hawaii.com and help@hawaii.com to your contact list so it won’t get marked as spam in the future.

If the email doesn’t display correctly in your email client, check to see if the images and content are being blocked. There should be a link that says “allow images from this sender”. If it still does not show correctly, click on the link to view the email online at the top of each newsletter.

Q:  I’m doing a school project and would like to use a few photos on your site for my project. Would I be able to do this?
A:  Under no circumstances do we grant permission for readers to borrow and use our photos. These images are owned by photographers, from whom we’ve purchased limited usage rights. Borrowing images from the Internet is often a violation of copyright laws.

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