Frequently Asked Questions

General Questions

Q:  Can you send me information about Hawaii?
A: does not mail brochures, booklets, maps, postcards or pamphlets. You can find all the information you need about Hawaii and Hawaii travel on our Web site, We offer for sale printed material such as the very popular Hawaii visitor’s publication, 101 Things To Do Magazine. Click here to read more and order 101 Things To Do.
Q:  Please send me information and pricing on a 5-night package to Hawaii.
A:  To see dozens of the best Hawaii vacation packages available at this time, visit our Vacation Packages section and book online for the best savings. Or let us help you plan your dream vacation! Request a quote here. Don’t know which Island to visit? Use our “Paradise Tool” to help you decide.
Q:  What time zone is Hawaii in?
A:  Hawaii Standard Time (GMT-10). We do not observe U.S. daylight savings time. The current time in Hawaii is always displayed at the bottom of all of our pages.
Q:  What’s the weather like in Hawaii? Is there a “monsoon” season?
A:  The saying goes that Hawaii has year-round warm weather and that is true for the most part. The temperature tends to stay warm for most of the year. However, it does rain occasionally throughout the year. November to March is typically Hawaii’s wettest months. Visit the weather page to learn more.
Q:  When are the humpback whales in Hawaii?
A:  Humpback Whales migrate to Hawaii in mid-November and remain in the islands through mid-March.

Visiting Hawaii

Q:  Do I need a passport to come to Hawaii?
A:  If you are traveling from outside the United States (and are not a U.S. citizen), yes. Hawaii is the United States’ 50th state, so if you are a U.S. citizen, no passport is required. If you plan to take a Hawaii cruise, there may be separate requirements.
Q:  Where is Pearl Harbor — and how can I visit the site of the Dec. 7, 1941 attack by the Japanese Imperial Navy on the U.S. Navy at Pearl Harbor?
A:  Pearl Harbor is on the island of Oahu, just west of Daniel K. Inouye International Airport. Located at Pearl Harbor are the USS Arizona Memorial and Battleship Missouri (among other significant historical attractions).
Q:  Can I bring fresh fruits or vegetables with me to the Islands?

A:  Perhaps. All visitors coming into Hawaii are required to complete a form declaring any fresh produce or other live organisms in their possession. If agriculture inspectors determine that your items cannot be brought into the state, they will confiscate it at the airport.

Some plants require a permit before they can be brought into Hawaii. Visit the State of Hawaii Plant Quarantine Branch website for a complete list, or you can reach them by phone at (808) 832-0566.

Q:  Can I take Hawaii-grown food home with me, such as pineapples?
A:  Certain fruits, vegetables and flowers are allowed for export, but they must be agriculturally approved. You can find boxed pineapple and other goods in retail shops throughout Hawaii. You CANNOT pick fruit or flowers in Hawaii and take them home. All luggage is scanned for outgoing agricultural products.
Q:  Can I bring pets to Hawaii?

A:  Yes. However, Hawaii is rabies-free and requires that all cats, dogs and other carnivores entering the state go through a rabies screening process. A state law exempts service dogs for the disabled.

For more information about the import status of other animals, please visit the State of Hawaii Plant Quarantine Branch website or contact them at (808) 832-0566.

Q:  Do people arriving in Hawaii still get greeted with a lei?
A:  Yes! Traditional, Island-style lei greetings at the Daniel K. Inouye International Airport can be arranged for yourself or for someone you know who is traveling to Hawaii.
Q:  Are there any all-inclusive resorts in Hawaii?
A:  No. Some resorts may include activities and some dining in a room/amenities package, but Hawaii hotels do not offer all-inclusive packages like those you’d see in Mexico or the Caribbean. Looking for all-inclusive vacation packages? Visit our Vacation Packages section and book online for the best savings!
Q:  I took a small lava rock from the Big Island as a souvenir, but I hear it’s bad luck to do so. Can I return it?
A:  Yes, you can. Hawaiian legend has it that Pele, the goddess of fire, becomes angry when rock or sand is taken from the Big Island, her ‘aina (land) — and sends bad luck to the person who took it. You can return rocks and sand to:

Hawaii Volcanoes National Park
P.O. Box 52
Hawaii National Park, HI 96718-0052

Q:  Why do I need to convert my account?
A:  For those who joined on or after April 1, 2015, you don’t need to convert your account. For those who joined before April 1, 2015 and have not already logged into your account on or after April 1, 2015, you will need to convert your account so that your Member data can be transferred to the new system. All you have to do is log in on the site. Follow our two-step guide on how to do this.
Q:  I logged in to the new but I don’t see my old points. Did I lose all my points?
A:  After logging into your account, you will land on the Member’s Dashboard page. You might not see your old points immediately as the system could still be processing your points. Please try refreshing the page.
Q:  I would like to change my account information but can’t remember my password. How can I get it?
A:  You can reset your password by visiting the login page and clicking the Forgot your password? link.
Q:  I clicked “Login” or “Sign Up” but nothing happens. Or the login page is blank. Or I clicked on a poll or reaction but nothing happens. Why?
A:  Please make sure your web browser has JavaScript enabled. To do this, go into your web browser (Chrome, Firefox, Internet Explorer) settings and look for the appropriate checkbox to enable JavaScript.
Q:  I need to make sure I’m subscribed to the correct e-newsletters sent out by How can I do this?
A:  You can quickly manage your newsletters in the Members section. Remember, you must be logged into your Member account. Click here to do so now.
Q:  I am subscribed to e-newsletters but I am not receiving them or they don’t show up correctly.
A:  If you do not see them in your email inbox, they could have been sent to the spam folder. Also make sure you add and to your contact list so it won’t get marked as spam in the future.

If the email doesn’t display correctly in your email client, check to see if the images and content are being blocked. There should be a link that says “allow images from this sender”. If it still does not show correctly, click on the link to view the email online at the top of each newsletter.

Q:  I clicked on a reaction or voted in a poll but I don’t see my new bonus points. Why?
A:  After you click on a reaction or vote in a poll, your points balance won’t update until you refresh the page or go to another page.
Q:  I do not see the clue to find the pineapple. Why?
A:  If you’re logged in to and do not see a green bar with the pineapple clue at the top of every page, please make sure you do not have any ad blockers enabled while browsing
Q:  I keep getting logged out of my account. Why?
A:  Make sure your web browser is accepting cookies from If it’s not accepted, you would need to add to the exceptions list in your Privacy settings.
Q:  I’m doing a school project and would like to use a few photos on your site for my project. Would I be able to do this?
A:  Under no circumstances do we grant permission for readers to borrow and use our photos. These images are owned by photographers, from whom we’ve purchased limited usage rights. Borrowing images from the Internet is often a violation of copyright laws.
Q:  How do I earn more points?
A: As a member of, you have many opportunities to earn points through various activities on this website that allow you to participate in contests, giveaways, and more! The points on is non-transferable, not monetized and not redeemable for goods or services.

Remember: You must be logged in to participate in any of the above and earn points!

A: These are special links that appear at the bottom of most newsletters and Members can earn points by clicking on them. Some emails come with multiple Powerlinks and you must click them all to collect all the points. Check to see if you are getting these emails by visiting your Email Preferences page. These links will expire 2 months after they are sent so be sure to click them before they lose their power!

Remember: You must be logged in to earn points!

Q:  Where can I enter to win a free trip to Hawaii?
A:  You can find the giveaway from your Member Dashboard and click on Enter Giveaways or visit the Giveaways page directly from the dropdown navigation bar under My Account. You must be a Member and logged in to enter.
Q:  I don’t see any contests or giveaways.
A:  Visit the Giveaways page to check out the latest giveaways (you must be logged in to If there are no giveaways displayed, this means the team is hard at work planning the next big giveaway for our Members. Check back often for the next giveaway!
Q:  Who is eligible to enter/win a free trip to Hawaii?
A:  The contest is open to everyone as long as you are 21 years or older. Restrictions may apply. Please refer to the contest disclaimer and terms on the Giveaways page for more details (you must be logged in to

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